FAQS

Products & Sizing

Can I wear Shearling in the rain?

If it is pouring out, you would not choose to wear a shearling coat. But, if you get caught in the rain or show, no harm will come to a good shearling garment. Simply let it dry away from any source of heat. After the garment is dry, brush away any water spots that may appear.

Does Shearling shed?

Good shearlings do not shed. At the same time it is a natural product, so it may be common to see a few hairs or some suede nap when the coats are brand new. After few wearings there is virtually no shedding or pilling.

Can a coat this light be warm?

Shearling coats are one of nature's best insulators. The hide and wool create a natural heat-trap, insulating the wearer from the winter chill. Few garments are as warm.

How often should I clean my coat?

Coats should be cleaned as infrequently as possible. Shearlings are outerwear, so unless you have an accident, you may never have to clean your coat. When it is necessary you should give your coat to a professional fur or leather cleaner. Note: This garment is not machine washable!

Does dying the garment affect the quality of the Shearling?

Dying does not affect the quality of shearling. All shearlings are dyed. The natural color of shearling is not desirable at all. Therefore, dying and other treatments do not effect the garment; they only enhance the natural beauty.

How long will my Shearling coat last?

Caring for Shearling is easy, when not worn, shearling garments should be stored in a cool dry place. Hang on a wide shoulder hanger so that the shoulders do not stretch out. Button the garment so that the fit is not distorted during storage. If you feel the need to cover the garment, a cloth bag is preferable. A plastic bag could eventually dry out the garment. Furrier storage is helpful, but not necessary. An occasional brushing with a good suede brush helps keep garments clean and fresh looking.

What size am I?


All of our garments fall into three distinct fit types. All of our winter wear made is made to be worn over winter weight clothing such as sweaters, blazers, and suit jackets. Our fit is generally on the generous size but your taste will determine exactly how you like your items to fit. You can view our fit guide here or feel free to call us (1-212-268-3122) to get more specific sizing help with a particular style.

What if you are out of my size?

We usually do not sell out of sizes, however, if you do come to find your size is sold out, please give us a call (1-212-268-3122) and we will be happy to assist in getting you that size.

Ordering & Shipping


How long before my order ships?

All our shearling coats are made to order and can take time to process and ship. However, orders are usually delivered too you within 2 weeks of the order being placed.

Can I change/cancel my order?

Once you place your order you cannot change it. However, if you feel the order was wrongly please call us: 212-268-3122, contact us or send us a live chat

What forms of payment do you take?

We take all major credit cards

Where do you ship?

We ship everywhere; US and International

What are your shipping methods and how long do they take?

We ship via UPS FREE Ground shipping is 1 to 5 days depending on your proximity to New York, or UPS 2nd day air.

How much does shipping cost?

Shipping is FREE on all US orders. If you are located outside the US, you will be charged a flat $30. Blue Duck Shearling is not responsible for any additional duties or taxes that may apply.

Where can I find my tracking?

Once your order has shipped you will receive an email with your tracking information. If you have an account with us, you can also login to your account to see your tracking information.


Returns & Exchanges

 

What is your return policy?

Returns can be made within 10 days of delivery of the product. Sale items are only available for exchange or store credit.

Can I return an item I bought on sale?
Unfortunately, items purchased on sale are only available for exchange or store credit.

How do I start a Return?

Please make sure to put your name, address and phone number along with a copy of your receipt, in with your returned item to insure proper credit. You will be responsible for the return shipping charges.

Send your securely wrapped pre-paid and insured package back to:

Blue Duck Service Center
463 7th ave, suite 1106
NY, NY 10018

Your credit card will be credited within 24 hours of receiving your returned item.
Any other questions or concerns, please email or call us.

What is your exchange policy?

Exchanges can be made within 10 days of receipt of purchase. All sale items are exchange or store credit ONLY.

How can I exchange?

To exchange an item, please contact us by email, phone or live chat. We will have one of our team members assist you in the process. Please include your order number and exchange in the message to us.

When can I expect my refund?

Refunds will be issued within 24 hours of receiving the returned item. Refunds cannot be issued for items bought on sale.

What if my item is damaged, defective, or incorrect?

If you received a damaged item, please contact us right away.

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