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Customer Service

Ordering Information

MOST OF OUR SHEARLING COATS ARE MADE TO ORDER SO PLEASE ALLOW UP TO TWO WEEKS FOR DELIVERY. RETURNS AND EXCHANGES CAN BE MADE WITHIN 10 DAYS OF RECEIPT OF PURCHASE. SALE ITEMS CAN ONLY BE EXCHANGED OR RECEIVE A STORE CREDIT. NO REFUNDS

 

You may place an order online by clicking on “add to your cart” buttons. You will be able to choose the size and color of your coat in that area.

Click “Calculate” to confirm your purchase.

Click “Check out” to complete your purchase.

You may call 1-800-377-9001 9AM to 5PM EST Monday through Friday, and we will answer your questions and help you to purchase your selection. You may also email joann@blueduckshearling.com

 

Payment

American Express, Visa, Mastercard,Discover or a Blue Duck gift certificate. Your credit card will be charged at the time of your purchase. All information sent over the internet are encrypted for security purposes.

There is no sales tax if your purchase is being shipped outside of New York State.

 

Shipping Options

We ship via UPS FREE Ground shipping is 1 to 5 days depending on your proximity to New York, or UPS 2nd day air.

CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING.

We will gladly enclose a gift card. See appropriate section of the order form.

Refused Shipments:

If you decide to refuse any shipments from blueduckshearling.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to blue duckshearling.com. This amount will be subtracted from your merchandise refund.

Do you ship where I live?

blueduckshearling.com services the world.

Shipping restrictions

We use UPS  for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery. PLEASE NOTE: Some countries may have restrictions on the receipt of specific items.

Returns and Exchange

ALL SALE ITEMS ARE FOR STORE CREDIT OR EXCHANGE ONLY

All returns and exchanges can be made within 10 days of receipt of purchase.

  Please make sure to put your name, address and phone number along with a copy of your receipt and credit card number with expiration date, in with your returned item to insure proper credit. You will be responsible for the return shipping charges. 

Send your securely wrapped pre-paid and insured package back to: 

Blue Duck Service Center 
463 7th ave, suite 1106
NY, NY 10018

Your credit card will be credited within 24 hours of receiving your returned item.

Any other questions or concerns, please email or call us. 

 

Gift Certificates

Gift certificates are available in any denomination. Please purchase in the appropriate section of the order form. Only gift certificates purchased online can be redeemed online.

 

Legal Notice

LIMITATION OF LIABILITY 
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) SHALL BLUE DUCK BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE THAT RESULT FROM, ARISE OUT OF, OR ARE IN CONNECTION WITH THE USE OF OR ACCESS TO, OR THE INABILITY TO USE OR ACCESS, THIS SITE OR ITS CONTENTS, EVEN IF BLUE DUCK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGED LINKS. 
THIS SITE MAY PROVIDE, OR THIRD PARTIES MAY PROVIDE, LINKS TO OTHER WORLD WIDE WEB SITES OR RESOURCES. BECAUSE BLUE DUCK HAS NO CONTROL OVER SUCH SITES AND RESOURCES, YOU ACKNOWLEDGE AND AGREE THAT BLUE DUCK IS NOT RESPONSIBLE FOR THE AVAILABILITY OF SUCH EXTERNAL SITES OR RESOURCES, AND DOES NOT ENDORSE AND IS NOT RESPONSIBLE OR LIABLE FOR ANY CONTENT, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE FROM SUCH SITES OR RESOURCES. YOU FURTHER ACKNOWLEDGE AND AGREE THAT BLUE DUCK SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH SITE OR RESOURCE.

 

JURISDICTION AND GOVERNING LAW

This Site is controlled and operated by BLUE DUCK from its offices in the State of New York, United States of America. By accessing and using the Site you submit to the jurisdiction of the Federal District Court, Southern District of New York and the Supreme Court of the State of New York and accept all terms and conditions without limitation or qualification. Although this Site can be accessed from other locations, by accessing this Site you agree that these terms of use shall be governed by and construed in accordance with the laws of the State of New York, without giving effect to its conflicts of law principles. You also consent to personal jurisdiction in the City and State of New York for any dispute arising hereunder. This Site is intended for residents of the United States only. No software from this site may be downloaded, exported or re-exported in violation of any law including, without limitation, to countries that are subject to U.S. export restrictions.